Department of Information Resources

Contract #: DIR-TSO-2247
Software as a Service and ongoing Maintenance and Support

 

Products MSRP Customer Discount % off MSRP
Vendor Management System and Supporting Modules    
     Volumes < $10M $300,000 33%
     Volumes < $20M $600,000 33%
     Volumes < $30M $900,000 33%
     Volumes < $40M $1,200,000 33%
     Volumes < $50M $1,500,000 33%
     Volumes < $60M $1,800,000 33%
     Volumes < $70M $2,100,000 33%
     Volumes < $80M $2,400,000 33%
     Volumes < $90M $2,700,000 33%
     Volumes < $100M $3,000,000 33%
     
Services*    
Project Management $125 32%
Product Support $55 36%
Installation $180 27%
Training $125 32%
Data Migration $150 27%
Reporting $125 32%
De-installation $100 30%
Monitoring Support $75 33%
Maintenance and Support $125 32%
Managed Services $100 40%
Hosting Services for SaaS ** 20%
     

* Above listed pricing for support services is for a per-hour basis. Hourly requirements vary based on project scope, number of users supported, required service level, etc.

** Pricing for hosting services is dependent upon a range of factors and must be assessed on a per-case basis. Please contact us for more information. 

Order fulfillment:
Sean Nelson
(210) 489-6689

To obtain quotes and place purchase orders:
To request a pricing quote or place a purchase order, please contact Sean Nelson at (210) 489-6689. 

Information and Communication Technology (ICT) Cooperative Contracts program:
http://www2.dir.state.tx.us/ict/overview/Pages/overview.aspx

Warranty Policy:
In the event of an issue with the VMS system, we offer the following remedies to rectify any problems:

  - Problem Reporting Channel. Customers are provided with a telephone number and email ticketing system address to report problems.
  - Maintenance Updates. Patching will be performed by the vendor when applicable.
  - Help Desk Support. Depending on the customer's service level, help desk support provides assistance to help users with installation, configuration, data migration, training, and ongoing support.