Department of Information Resources
Contract #: DIR-TSO-2247
Software as a Service and ongoing Maintenance and Support
|Products||MSRP||Customer Discount % off MSRP|
|Vendor Management System and Supporting Modules|
|Volumes < $10M||$300,000||33%|
|Volumes < $20M||$600,000||33%|
|Volumes < $30M||$900,000||33%|
|Volumes < $40M||$1,200,000||33%|
|Volumes < $50M||$1,500,000||33%|
|Volumes < $60M||$1,800,000||33%|
|Volumes < $70M||$2,100,000||33%|
|Volumes < $80M||$2,400,000||33%|
|Volumes < $90M||$2,700,000||33%|
|Volumes < $100M||$3,000,000||33%|
|Maintenance and Support||$125||32%|
|Hosting Services for SaaS||**||20%|
* Above listed pricing for support services is for a per-hour basis. Hourly requirements vary based on project scope, number of users supported, required service level, etc.
** Pricing for hosting services is dependent upon a range of factors and must be assessed on a per-case basis. Please contact us for more information.
To obtain quotes and place purchase orders:
To request a pricing quote or place a purchase order, please contact Sean Nelson at (210) 489-6689.
Information and Communication Technology (ICT) Cooperative Contracts program:
In the event of an issue with the VMS system, we offer the following remedies to rectify any problems:
- Problem Reporting Channel. Customers are provided with a telephone number and email ticketing system address to report problems.
- Maintenance Updates. Patching will be performed by the vendor when applicable.
- Help Desk Support. Depending on the customer's service level, help desk support provides assistance to help users with installation, configuration, data migration, training, and ongoing support.