Genesis offers Support Agreements for Software Patch Management which is highly recommended for complex robust networking environments. For a defined number of network elements and servers, patches released for software revisions can be downloaded and installed along with Firmware and Bios updates. Event recording will document any patch installations related to the software revision level at the time. Any required patch for security is recommended for implementation quickly. Genesis experts consult with clients when patches might only be recommended to minimize potential system disruptions. Additionally test server environments can be setup for clients to exercise the recommended patch in a safe environment before being applied to productions servers and systems.
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